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“>Callverso is a top provider of conversational AI solutions and NLU technology in Israel, specializing in automating customer call handling through its Virtual Customer Agent (VICA). VICA was successful in handling over 14 million calls in 2020 at Klalit Health Services, and is deployed at other leading healthcare and service providers. Its acquisition by Voice.ai strengthens AudioCodes’ contact center offerings, helping to enhance customer experience and reduce costs.
Callverso’s target audience includes businesses and organizations that operate contact centers, such as healthcare providers, financial institutions, retailers, and telecommunications companies. These businesses can benefit from Callverso’s AI conversational solutions and NLU technology to automate their customer call handling processes, improve customer service, and reduce operating costs.
One of the challenges for Callverso is to continue to innovate and stay ahead of the competition in the fast-evolving field of conversational AI and NLU technology. They must also ensure that their solutions are scalable, reliable, and can integrate with a variety of existing systems and platforms. Additionally, as with any technology company, Callverso must adapt to changing market demands and customer needs to maintain its relevance and growth.
Callverso provides AI conversational solutions and Natural Language Understanding (NLU) technology to its users. Its flagship product, the Virtual Customer Agent (VICA), automates customer call handling through virtual agents, improving customer service and reducing operating costs for businesses and organizations with contact centers. VICA can understand natural language and engage in human-like conversations with customers, providing personalized and efficient service. Callverso’s solutions are designed to integrate with existing systems and platforms, making it easy for businesses to implement and scale.
