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Voca is a communication platform developed by Audiocode for businesses to manage their contact centers efficiently. It provides a multi-channel communication system, real-time monitoring and reporting, and integration with existing CRM systems. Voca enables businesses to optimize their communication processes and improve their customer service experience. In addition, it allows suppliers to access services such as billing and invoicing. In conclusion, Voca is a comprehensive tool that provides businesses with a centralized solution for handling their communication needs.
Voca caters to businesses, big or small, Streamlining their communication’s call. Ideal for contact centers, service departments too, Customizable and scalable, for industries through and through.
The challenge was to create a product that could meet all the customers of companies to manage their communication with customers in a good and fast way. voca provides a product that is easy and quick to navigate and thus provide the company with a quality solution.
Efficient Communication: Voca provides an omnichannel communication platform that enables businesses to communicate with their customers across multiple channels such as calls, chat, and emails. This helps to improve the overall customer service experience and increase customer satisfaction. Integration with Existing Systems: Voca can integrate with existing CRM systems, providing businesses with a comprehensive view of customer interactions and enabling them to deliver more personalized services.
